Cookie policy

Cookie Policy Template 

 

INTRODUCTION

GentleCrate (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website [Name of Website.com], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

This Cookie Policy was generated by Termly’s Cookie Consent Manager.

USE OF COOKIES

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

TYPES OF COOKIES

The following types of cookies may be used when you visit the Site:

Advertising Cookies

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

Personalization Cookies

Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Site Management Cookies

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Third-Party Cookies

Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

[Other]

 

OTHER TRACKING TECHNOLOGIES

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

PRIVACY POLICY

For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy [CLICK HERE]/posted on the Site. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.

CONTACT US

If you have questions or comments about this Cookie Policy, please contact us at: 

Hello@GentleCrate.com.sg 

 

Product

Epichef Smart Air Fryer

Answers to great questions you asked about Epichef here.

Yes. The entire basket and crisper plate is layered with Nano Ceramic non-stick coating. It's the highest grade coating and the non-toxic option from PTFE (Teflon). Cleaning will be a breeze, all grease and gunk will be cleaned off with just a gentle wipe.

That depends, if you're air frying processed fried food like fries, nuggets etc, you don't have to spray any oil because you're basically just reheating it. However, if you're air frying raw food, it is recommended to spray a little bit of oil for better texture and flavour.

The maximum time it can operate is 6hours. If you need to increase the timing, just re-adjust the timing from your smartphone.

It really depends on what you cook. The capacity of the basket is 5.7L. That will allow you to cook a whole chicken of up to 1.8kg in weight. That will feed up to 5 people.

Absolutely.

The Kyvol Epichef air fryer has passed all the food safety-related tests such as FDA Approved, Regulation (EC) No 1935/2004 of THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 October 2004-on materials and articles intended to come into contact with food and repealing Directives 80/590/EEC and 89/109/EEC, Germany Lebensmittel-, Bedarfsgegenstände- und Futtermittelgesetzbuch, French DGCCRF, Japan Food Sanitation Law 370, etc.

Yes of course. There will be no issues with using the touch panel with wet hands.

Absolutely, the touch sensitive display is easy to read and use, coupled with the turning knob that makes temp or time adjustments quick, seamless and an absolute breeze.

The Kyvol App allows you to perform a wide array of functions on Epichef right from your smartphone. Perfect for recipes that call for changes in temperature. Also, you get to delight your taste buds with 100+ guided recipes that will be updated monthly.

That's the heating element that provides heat to cook your food. Every other basket air fryer uses stainless steel coil which only uses the power of heat. Epichef's Carbonfiber™ Tube utilizes the power of Heat & Light which makes cooking 30% faster*

Yes. If you have a dishwasher, just throw it in when it gets dirty.

Any accessories or kitchenware that is safe to use in an oven is safe to use in Epichef. Check the bottom of your wares. Parchment paper, aluminium foil, baking dishes, Silicone bowls, metal accessories are a few examples of items that you can use in Epichef.

*Any form of plastic should not be in Epichef. Even if it says "Microwaveable"

Trial & Warranty

Risk-free 1 month trial period

Answers to great questions you asked about Epichef's Risk-free 1 month trial period.

Trial period will start the day you receive your Epichef. Try it out, cook your favourite food, try out the recipes on the app.

If Epichef doesn't suit you, reach out to us via email, on any of our socials or livechat (Tap the speech icon at the bottom right of this page) within 30 days.

We will arrange for a pick up of the product at our cost.

Once we have received the item, we will then process a full refund for you. No other fees involved.

The idea behind our trial period is that we want every customer to be happy with their purchase. If you think Epichef is not for you, we don't want to keep your money too. This is how we maintain a true 100% customer satisfaction.

No! We know that is not possible when food is involved. However, we urge you to treat Epichef with utmost care and keep it as clean as possible whether you're on the trial period or not.

Treat Epichef well, we guarantee you that Epichef will serve you and your family even better!

*We will not tolerate any misconducts. That means, signs of abuse, misuse or returns with the intention to commit fraud.

This is what you have to prepare:

1) The unit with everything in tact (The basket and the crisper plate)

2) The user manual

3) Box and all inserts.

We will guide you on the return process too when you reach out to us.

The refund process is immediate on our end, however, it depends on the bank you're with, usually, it will take 7 working days for your money to be back in your account.

Iron-clad warranty coverage

Answers to great questions you asked about Epichef's Iron-clad warranty coverage.

Every Epichef is covered by our 12 month iron-clad warranty coverage.

Share a picture of your Epichef on your socials to get a 6 month extension at no cost!

You get 18 months of coverage in total.
The longest coverage in the industry.

Every part of Epichef is covered by the warranty! From the basket to the electronics. If it's not repairable or replaceable, we will send you a new one.

The team will review every claim thoroughly to provide you with the best solution.

Reach out to us via email, social media or livechat on our site! We will then guide you on the process.

Delivery

Local islandwide delivery will always be on us.

Delivery is 1-3 working days. Usually, it should reach you by the next day but in some cases it may take up to 3 working days.

Our delivery team will give you a call upon arrival, if you're not home, you can advise them to place Epichef at a safe spot. If not, they will make 2 more delivery attempts to you. Usually the next day.

In total, 3 attempts will be made to you. If all 3 attempts fail, Epichef will be returned back to our warehouse. If you still want delivery to be made, it will be chargeable at $20 per location.

If not, you can request for a self pick up. We will provide our warehouse address to you upon request.

No, we do not deliver to countries outside singapore right now. However, we are working on it. You will find out when we do!

Still can't find an answer to your question?

Reach out to us via any of our socials or use the livechat option located at the bottom right of the page.
We'd be glad to help you out.