Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.
[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- [[INSERT OTHER USES OF ORDER INFORMATION]]
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
Customer Support Team
2 Venture Dr #14-02
Epichef Smart Air Fryer
Answers to great questions you asked about Epichef here.
The Carbon fiber tube (Heating element) is capable of firing up to a whopping 500°c, that will literally burn off all gunk and grease around the area keeping it as clean as possible. So, the more you use it, the cleaner it gets. You are only to maintain the basket.
100% of all other basket style air fryer heating element is stainless steel coil. It's not the same.
Yes. The entire basket and crisper plate is layered with Nano Ceramic non-stick coating. It's the highest grade coating and the non-toxic option from PTFE (Teflon). Cleaning will be a breeze, all grease and gunk will be cleaned off with just a gentle wipe.
That depends, if you're air frying processed fried food like fries, nuggets etc, you don't have to spray any oil because you're basically just reheating it. However, if you're air frying raw food, it is recommended to spray a little bit of oil for better texture and flavour.
The maximum time it can operate is 6hours. If you need to increase the timing, just re-adjust the timing from your smartphone.
It really depends on what you cook. The capacity of the basket is 5.7L. That will allow you to cook a whole chicken of up to 1.8kg in weight. That will feed up to 5 people.
The Kyvol Epichef air fryer has passed all the food safety-related tests such as FDA Approved, Regulation (EC) No 1935/2004 of THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 October 2004－on materials and articles intended to come into contact with food and repealing Directives 80/590/EEC and 89/109/EEC, Germany Lebensmittel-, Bedarfsgegenstände- und Futtermittelgesetzbuch, French DGCCRF, Japan Food Sanitation Law 370, etc.
Yes of course. There will be no issues with using the touch panel with wet hands.
Absolutely, the touch sensitive display is easy to read and use, coupled with the turning knob that makes temp or time adjustments quick, seamless and an absolute breeze.
The Kyvol App allows you to perform a wide array of functions on Epichef right from your smartphone. Perfect for recipes that call for changes in temperature. Also, you get to delight your taste buds with 100+ guided recipes that will be updated monthly.
That's the heating element that provides heat to cook your food. Every other basket air fryer uses stainless steel coil which only uses the power of heat. Epichef's Carbonfiber™ Tube utilizes the power of Heat & Light which makes cooking 30% faster*
Yes. If you have a dishwasher, just throw it in when it gets dirty.
Any accessories or kitchenware that is safe to use in an oven is safe to use in Epichef. Check the bottom of your wares. Parchment paper, aluminium foil, baking dishes, Silicone bowls, metal accessories are a few examples of items that you can use in Epichef.
*Any form of plastic should not be in Epichef. Even if it says "Microwaveable"
Epichef is designed in Hong kong, kowloon and assembled in shenzhen, China in partnership with with a highly vetted factory to ensure the finest quality.
Risk-free 1 month trial period
Answers to great questions you asked about Epichef's Risk-free 1 month trial period.
Trial period will start the day you receive your Epichef. Try it out, cook your favourite food, try out the recipes on the app.
If Epichef doesn't suit you, reach out to us via email, on any of our socials or livechat (Tap the speech icon at the bottom right of this page) within 30 days.
We will arrange for a pick up of the product at our cost.
Once we have received the item, we will then process a full refund for you. No other fees involved.
The idea behind our trial period is that we want every customer to be happy with their purchase. If you think Epichef is not for you, we don't want to keep your money too. This is how we maintain a true 100% customer satisfaction.
No! We know that is not possible when food is involved. However, we urge you to treat Epichef with utmost care and keep it as clean as possible whether you're on the trial period or not.
Treat Epichef well, we guarantee you that Epichef will serve you and your family even better!
*We will not tolerate any misconducts. That means, signs of abuse, misuse or returns with the intention to commit fraud.
This is what you have to prepare:
1) The unit with everything in tact (The basket and the crisper plate)
2) The user manual
3) Box and all inserts.
We will guide you on the return process too when you reach out to us.
The refund process is immediate on our end, however, it depends on the bank you're with, usually, it will take 7 working days for your money to be back in your account.
Iron-clad warranty coverage
Answers to great questions you asked about Epichef's Iron-clad warranty coverage.
Every Epichef is covered by our 12 month iron-clad warranty coverage.
Get a 6 month extension at 7.99SGD.
You get 18 months of coverage in total.
The longest coverage in the industry.
Every part of Epichef is covered by the warranty! From the basket to the electronics. If it's not repairable or replaceable, we will send you a new one.
The team will review every claim thoroughly to provide you with the best solution.
Reach out to us via email, social media or livechat on our site! We will then guide you on the process.
Local islandwide delivery will always be on us.
Delivery is 1-3 working days. Usually, it should reach you by the next day but in some cases it may take up to 3 working days.
Our delivery team will give you a call upon arrival, if you're not home, you can advise them to place Epichef at a safe spot. If not, they will make 2 more delivery attempts to you. Usually the next day.
In total, 3 attempts will be made to you. If all 3 attempts fail, Epichef will be returned back to our warehouse. If you still want delivery to be made, it will be chargeable at $20 per location.
If not, you can request for a self pick up. We will provide our warehouse address to you upon request.
No, we do not deliver to countries outside singapore right now. However, we are working on it. You will find out when we do!