Promises, Promises

RETURNS

We want you to be happy at braid., even if the product doesn’t work for you. Everyone has different preferences and desires. While we’d love to say our products will work for 100% of the people that buy them, we know that’s simply not the case.

Don’t worry, if you aren’t completely satisfied with our products, we’ll take care of you. If something doesn’t work, we’ll find you a product that does, and if we can’t, we’ll make you whole.

We offer full refunds up to 14 days from the date of purchase.  Swaps are always free (net the difference in product costs).

 

SHIPPING

All orders are shipped from our warehouse in Singapore. 

Domestic Shipping :

2-3 days Standard Shipping

Next day (Cut off time is 6pm) Express Shipping

COVID-19 : We're operating as normal and we don't expect any delays, however it might take the postman a little longer to deliver your parcel.

 

TRACKING YOUR ORDER 

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form located Here. Please allow 1 to 3 working days for the tracking information to show.

WRONG ADDRESS DISCLAIMER 

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at hello@mybraid.com if you believe you have provided an incorrect shipping address.

LOST/STOLEN PACKAGES

braid. is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at hello@mybraid.com 

Product

Epichef Smart Air Fryer

Answers to great questions you asked about Epichef here.

The Carbon fiber tube (Heating element) is capable of firing up to a whopping 500°c, that will literally burn off all gunk and grease around the area keeping it as clean as possible. So, the more you use it, the cleaner it gets. You are only to maintain the basket.

*The heating element of all other basket style air fryers are stainless steel coils.

13.5cm(h)x 24cm(B) 24cm(L)

Yes. The entire basket and crisper plate is layered with Nano Ceramic non-stick coating.

Cleaning will be a breeze!

That depends, if you're air frying processed food like fries, nuggets etc, you don't have to spray any oil. However, if you're cooking raw food, it is recommended to spray a little bit of oil for the best results.

The maximum time it can operate is 6 hours. If you need to increase the timing, just adjust the timing from your device.

It really depends on what you cook. The capacity of the basket is 5.7L. That will allow you to cook a whole chicken up to 1.8kg. That will feed up to 5 people.

Absolutely.

The Kyvol Epichef air fryer has passed all the food safety-related tests such as: 

FDA Approved, Regulation (EC) No 1935/2004 of THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 October 2004-on materials and articles intended to come into contact with food and repealing Directives 80/590/EEC and 89/109/EEC,

Germany Lebensmittel-, Bedarfsgegenstände- und Futtermittelgesetzbuch, French DGCCRF,

Japan Food Sanitation Law 307.

Yes!

Yes, the control panel is easy to read and use, coupled with the turning knob that makes temp or time adjustments quick and seamless.

The Kyvol App allows you to perform a wide array of functions on Epichef right from your smartphone.

Perfect for recipes that call for changes in temperature. Also, you get to delight your taste buds with 100+ guided recipes that will be updated monthly.

That's the heating element that provides heat to cook your food. Every other basket air fryer uses stainless steel coil which only uses the power of heat.

Epichef's Carbonfiber™ Tube utilizes the power of Heat & Light which makes cooking 30% faster*

Yes. It is dishwasher safe!

Any accessories or kitchenware that is safe to use in an oven is safe to use in Epichef. Check the bottom of your wares.

Parchment paper, aluminium foil, baking dishes, Silicone bowls, metal accessories are a few examples of items that you can use in Epichef.

*Any form of plastic should not be used in Epichef. Even if it says "Microwaveable"

Epichef is designed in Hong kong, kowloon.

Assembled in shenzhen, in partnership with with a highly vetted factory to ensure the finest quality.

Trial & Warranty

Risk-free 1 month trial period

Answers to great questions you asked about Epichef's Risk-free 1 month trial period.

Trial period will start the day you receive your Epichef. Try it out, cook your favourite food, try out the recipes on the app.

If Epichef doesn't suit you, reach out to us via email, on any of our socials or livechat (Tap the speech icon at the bottom right of this page) within 30 days.

We will arrange for a pick up of the product at our cost.

Once we have received the item, we will then process a full refund for you. No other fees involved.

No! We know that, it's not possible when food is involved. However, we urge you to treat Epichef with utmost care and keep it as clean as possible whether you're on the trial period or not.

Treat Epichef well, we promise that Epichef will serve you and your family even better!

This is what you have to prepare:

1) The unit with everything in tact (The basket and the crisper plate)

2) The user manual

3) Box and all inserts.

The refund process is immediate on our end, however, it depends on the bank you're with, usually, it will take 7 working days for your money to be back in your account.

No! It's a guarantee from us that every unit that we send out is brand new.

Iron-clad warranty coverage

Answers to great questions you asked about Epichef's Iron-clad warranty coverage.

Every Epichef is covered by our 12 month iron-clad warranty coverage.

Get a 6 month extension at 7.99SGD.

You get 18 months of coverage in total.

The longest coverage in the industry.

Every part of Epichef is covered by the warranty!

From the basket to the electronics. If it's not repairable or replaceable, we will send you a new one.

The team will review every claim thoroughly to provide you with the best solution.

Reach out to us via email, social media or livechat on our site! We will then guide you on the process.

Delivery

Local islandwide delivery will always be on us.

Our delivery team will give you a call upon arrival, if you're not home, you can advise them to place Epichef at a safe spot. If not, they will make 2 more delivery attempts to you. Usually the next day.

In total, 2 attempts will be made to you. If all 2 attempts fail, Epichef will be returned back to our warehouse. If you still want delivery to be made, it will be chargeable at $20 per location.

If not, you can request for a self pick up. We will provide our warehouse address to you upon request.

No, we do not deliver to countries outside singapore right now. However, we are working on it. You will find out when we do!

Still can't find an answer to your question?

Reach out to us via any of our socials or use the livechat option located at the bottom right of the page.
We'd be glad to help you out.