We want you to be happy at braid., even if the product doesn’t work for you. Everyone has different preferences and desires. While we’d love to say our products will work for 100% of the people that buy them, we know that’s simply not the case.
Don’t worry, if you aren’t completely satisfied with our products, we’ll take care of you. If something doesn’t work, we’ll find you a product that does, and if we can’t, we’ll make you whole.
We offer full refunds up to 14 days from the date of purchase. Swaps are always free (net the difference in product costs).
All orders are shipped from our warehouse in Singapore.
Domestic Shipping :
2-3 days Standard Shipping
Next day (Cut off time is 6pm) Express Shipping
COVID-19 : We're operating as normal and we don't expect any delays, however it might take the postman a little longer to deliver your parcel.
TRACKING YOUR ORDER
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form located Here. Please allow 1 to 3 working days for the tracking information to show.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.
braid. is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at email@example.com